Use the outside rollers and be sure you line the film up evenly. The center roller should NEVER be used when cutting tint. This company gets horrible reviews online, but unfortunately I did not research enough. I am simply writing this in hopes that I can save others from making the same mistake that I did. So now I am stuck with this 4 month old plotter, 8 more months of TinTek software that I can no longer use, 5 roland blades, and about 10 50'x40" rolls of SunTek film. But apparently none of this falls under a "Warranty issue". Then they told me to modify the springs of the pinch rollers. They then told me to use only the outside pinch rollers only, which ended up causing the film to bind up EVERY time. Bought a ZenCut green plotter that was leaving horrible pinch roller marks in the film that did not go away once the film was applied. This company is an F rating with the Better Business Bureau for a reason! They do not honor warranties on their cutters.
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